Our return policy does not allow for items to be returned due to buyer remorse. All items are sold as stated and will only be eligible for return as stated in both the condition and model discrepancy.
- Condition Discrepancy - Items received in a condition that differs from the condition they were sold are subject to either a partial credit, return, or repair. Warranty period is 13 days from the receipt of goods.
- Model Discrepancy - Items received that are not the stated purchased model are subject to either a partial credit, return, or repair. Warranty period is 13 days from the receipt of goods.
- Notification - Customer agrees to notify CellPard of any discrepancies within 5 days of receipt. Customer agrees to provide serial numbers of any phones in question. Customer agrees to provide pictures as requested.
- Credit/Return/Repair - CellPard reserves the right to handle a discrepancy with either a return for credit, return for repair, or administering a partial credit to offset the discrepancy. Each situation will be handled on a case by case basis between the customer and CellPard.
- Time - CellPard will administer credits in the following time frame:
- Partial Credit - If a partial credit is awarded CellPard will post the credit to the customers balance sheet within 24 hours after the devices in question have been processed.
- Return - CellPard reserves the right to test and confirm the discrepancy as stated by the customer within a period of 7 business days. Upon confirmation CellPard with post a credit for the returned items within 5 business days of confirmation. Items that are not found to fall within the return policy will be returned to the customer.
- Repair - CellPard reserves the right to test and confirm the discrepancy as stated by the customer within a period of 7 business days. Upon confirmation CellPard will begin the repair process on the devices. All repaired items will be returned to the customer at no cost. Items that are deemed to be unfixable will be fully credited to the customers account within 5 business days of final confirmation.